Question: What Does It Mean When Uber Says Your Account Needs Attention?

How does Uber investigate?

An Uber spokeswoman said the company has a specialized team dedicated to investigating all safety complaints.

Team representatives speak to both riders and drivers and then take the action they deem appropriate, she said, including deactivations.

With Uber, drivers say the company often sides with the rider..

What happens when Uber suspends your account?

Accounts suspended due to inactivity can be reinstated by contacting Uber and requesting it; just be sure to actually drive every month.

Do Uber drivers know if you report them?

There is no risk to you as the passenger to report a driver for any wrongdoing or violation of the terms of service of Uber. The driver is never made aware of who makes the report or what ratings are given by any passenger.

Can you call uber without app?

It’s easy to request an Uber ride without the app, and it’s just as fast and efficient as the app. It requires a minimal amount of data to request an Uber ride online, so you should always be able to find a ride if you have internet access. … You can also log in at riders.uber.com to download a receipt for the ride.

Can you delete Uber history?

To delete a ride from your history, go to the app menu → Ride history. Select the ride you want to delete. After the ride information, tap Delete ride and choose Delete.

Can you do Ubereats with a felony?

Here are types of convictions that will prevent felons from getting a driving gig at Uber: “Driver candidates cannot have a conviction for a felony, violent crime or sexual offenses, or a registration on the US Department of Justice National Sex Offender public website”.

How long do Uber investigations take?

“For the most severe cases — sexual assault — that means that the person is removed” from accessing the app permanently and after one infraction, she said. A typical case is resolved within three to five days, she said.

What disqualifies you from being an Uber driver?

Convictions for felonies, violent crimes, sexual offenses, and registered sex offender status, among other types of criminal records, are also disqualifying. Pending charges for those categories of crimes are also disqualifying, unless and until such charges are resolved in your favor.

Can you call uber by phone?

24/7 phone support To speak with an agent, go to Help in your Uber Driver app, then tap Call Support.

Does Uber respond to complaints?

If you email support@uber.com, you’ll receive an auto-response instructing you to submit your issue through the app and that no agent has received it. In the help section of the app, you’ll see your trip history and get the ability to report a variety of issues dealing with your trip, account, and payment.

Can you have 2 Uber accounts?

It is not possible to have more than one account with same mobile number or Email Id as this both things are set as Unique values so it outputs an error when you try to register with the same number you used before.

Can you create a new uber account?

Only one phone number is designated to one Uber account. … Yes, you can open another account with the same phone number but with different ’email and user-name’. But your phone number affiliated with the previous account will be removed and added to your new account with new identifications.

How strict is uber background check?

Uber doesn’t perform physicals or credit score checks. This is simply a background check that assesses your driving record and ensures that you have a clean criminal record. … For instance, in California, Uber drivers must have at least 10 years without a DUI in order to be cleared to drive.

How long does it take to get approved for Uber driver?

Uber says it can take up to 10 days, but that time frame may vary depending on the number of driver applications Uber and their background check partner are dealing with at the moment. Most drivers report that it takes around 3-5 days.

Why does my uber account Say please contact support about your account?

If your driver app has the “Your account needs attention” screen, there is a “Contact Support” button that links you directly to a contact form that allows you to ask Uber why you’re deactivated and what you can do to be reactivated.

Why would uber deactivated my account?

If your Uber account is disabled, it may be because you violated one or more of Uber’s community guidelines. Violations of Uber’s community guidelines and non-discrimination policies can result in permanent account deactivation.

How long does it take for Uber support to respond?

If you contact Uber through help.uber.com, our support team will get back to you within 24 hours. You’ll receive a notification on your phone (if you have notifications enabled) letting you know that you’ve received a response. We’ll also send you an email.

Can I delete my uber account and make a new one?

If you delete it yes you can some day create a new one with the same mobile number. You can NOT have 2 accounts with the same number. If you delete it you’ll loose any credits you have accumulated.

How can I reactivate my uber account?

If you’ve been deactivated for any other reason: Get in contact with Uber through help.uber.com or you can also visit an in-person office and request Uber to reactivate your account. Though the chances of victory are pretty low, anything can happen.